For FHC, every mental health service provider is an ally in the goal of making Recovery a reality for our policyholders. The role of our department is to initiate and maintain a healthy relationship with you and the other components of your practice. Our provider network extends to over 2,500 expert specialists in human behavior and medicine around Puerto Rico and the U.S.V.I.

Our Provider Department has a Call Center dedicated to meeting the needs of contracted providers and those interested in being part of the network. This dedicated line operates Monday through Friday from 8:00 a.m. to 5:00 p.m. for the convenience of our providers.

If you are a provider, we will help you with the following:

  • Orientation on how to belong to our network and start the recruitment process.
  • Accreditation process
  • Recredit process
  • Information about activities
  • Support and guidance on the billing process
  • Code and tariff guidance

What can you expect?

  • Respectful treatment
  • Effective recruitment and credentialing process
  • Support for the growth of your practice according to the needs of our policyholders and their area of expertise
  • Up-to-date information on clinical practices that have been proven to be effective
  • In collaboration between the Suppliers and Claims departments we will effectively process your invoices
  • Support from our staff to solve challenges that have to do with our policyholders

You can contact us Monday through Friday from 8:00 a.m. to 5:00 p.m. with our free provider access line at 1-877-684 -4339