FHC Emotional Connect – Frequently Asked Questions

How does Telemedicine work?

  1. You can coordinate your appointment by calling your health plan's Access Center or connect via the link on the www.fhcsaludmental.com.
  2. On the day of your appointment, you will arrive at the Telemedicine office agreed with the representative. There you will be received by clinical staff who will make the connection with the provider.
  3. The psychiatrist will evaluate your service needs and establish a treatment plan just as it does in a face-to-face encounter.

Are Telemedicine services safe?

Yes. Patient confidentiality is a priority for our organization. Services are offered exclusively through applications that comply with all state and federal regulations to protect the confidentiality and privacy of the affiliate. In addition, the applicable clinical guidelines are followed according to the type of service.

What are the benefits?

It provides quick access to mental health specialists, reducing waiting time for initial appointments and promoting continuity of treatment.

How do I request the telemedicine service?

The member will request coordination of mental health services by calling the FHC Access Center through the phone number corresponding to their health plan or through the www.fhcsaludmental.com. A representative will coordinate the appointment at your best convenience.

How effective is mental health treatment through technology compared to in-person appointments?

There is substantial evidence on the effectiveness of psychiatric treatment throungh the use of this technology. According to recent studies patients show a high level of satisfaction when receiving their treatment through the use of technology. Telemedicine is equivalent to in-person service in terms of diagnosis accuracy, treatment effectiveness, quality of care and patient satisfaction.

Criteria for service coordination

In general the clinical criteria for coordination of services through Telemedicine will be the same used for the coordination of any outpatinet appointment with a psychiatrist or mental health specialist. The Telemedicine service is not for dealing with emergencies or emergencies.


The psychiatrist can send the prescription directly to the pharmacy of the insured's preference through the electronic record. For legal impediments, original prescriptions for controlled drugs cannot be shipped by electronic system. They will be sent directly to the pharmacy.