Before using this site read carefully the terms and conditions below. Since it is possible that the conditions of use shall be reviewed periodically, at FHC discretion, we recommend that you visit this space to keep up-to-date with the site’s conditions of use. To the extent in which you use the service you confirm your acceptance of the continuation of the agreement under the current terms in force. The use of this website implies full and unreserved acceptance of each and every one of the provisions contained in this notice, if you disagree with any of the conditions set forth do not use or access this site.
In our site you will find information on FHC of Puerto Rico and about our source of inspiration, the products we have available, on how to register for our educational courses by linking with the Academy, we have guidance and resources for providers, news and activities, the choice to enter our innovative Internet channel (FHC TV) and the ability to communicate directly with us since your opinion matters and is an essential element of continuous improvement for us.
Here we provide only a general description of the terms that appear in our website we assume no responsibility and offer no guarantee that an unforeseen change or law requirement is going to appear immediately in our site. For specific information you should contact directly the department or the appropriate personnel to obtain the information regarding any changes in a process or policy that is not available in the site.
The services described may vary as previously agreed with each employer.
You can configure your browser to notify and reject the installation of cookies sent by this site, without affecting the ability to access content. However, we are not responsible if their deactivation affects the ability of your computer to access and use our site.
Ownership and operation
This service belongs to FHC of Puerto Rico, which in turn is part of UHS, Inc. To obtain additional information about UHS click here. FHC administers this site from Puerto Rico. The service is only for residents of Puerto Rico and the Virgin Islands. Services and programs described in the site are for persons eligible for services and products to which they are entitled as per the corresponding agreements between the company that the person works for and FHC.
Links to other sites or third parties information
For your convenience and enjoyment you may find information or links in our website to other pages, portals, services, hospitals, schools, contractors or partners, governmental divisions, as well as other shared services, our own or third party sites might request relevant information. Be aware that said sites or third parties may disclose information you provide to them.
The information you provide to other sites is subject to the privacy policies or applicable laws that are not in any way our responsibility. It is for this reason that we strongly advise users to carefully review the use policies of the third parties that you visit with the understanding that you are visiting another place over which we have no control.
FHC is relieved of liability and all acts, omissions and conduct of any third party linked or related with the use of the site or with any of our online services. You assume full responsibility for using the portal.
Information on Health Services
All health information included on this site is for purely illustrative purposes and as a public service to promote wellness and public health. This portal does not provide medical or professional services advice on any particular health condition. FHC is not responsible for the user’s utilization, interpretation, or application of the information available.
If you have a need for a specialized service or treatment you should consult your physician, psychologist, social worker, psychiatrist, or another appropriate professional. Call 911 or the Hospital Panamericano crisis line 1-800-981-1212 if you need emergency help or you are going through a crisis that warrants immediate attention.
Through this electronic application you cannot coordinate same day appointments. For same day appointments please call us at 787-622-9797.
To use some of the services or access a particular content, you need to provide certain personal data that is only used for the purpose for which it was collected.
The information you provide is protected through secure connections using various levels of security. However, the information you send through the Internet in e-mails is not secure. Although modern security practices are becoming more effective, no physical or electronic system is impenetrable. You should take all possible measures within your power to protect your data. For our part we have taken the following measures to protect any information you transmit to us https://www.symantec.com/theme.jsp?themeid=verisign-ssl-certificates
Note that we cannot guarantee that the information you transmit to us has been received and it might be lost in transit. Therefore if you notice that after one of our representatives gave you a specific time to call you back and that time is over, call us to make sure that the transmission was successful and we received the documents.
FHC maintains a commitment to safeguard all protected health information. We are required by law to keep health information protected. If at any time the terms of this notice changes the information will be posted in our website.
Protected health information is any data that identifies you (name, last name, social security), and demographic information (like address, zip code), obtained in an application or other document for a service, created or received from a health care provider, health plan, intermediaries that process health services invoices, and business partners and that is related to your: (1) past, present, or future physical or mental health condition (2) the provision of health services (3) past present, or future payments for the provision of medical services. This information is called “protected health information” (PHI) and have the same meaning as what is contained in the Health Insurance Portability and Accountability Act (HIPAA).
As a general principle we do not share or disclose the information except when it has been authorized by you or in the following cases:
a) When required to do so by a competent authority to comply with a previous legal proceeding and
You agree to act responsibly while visiting this site and to treat others with respect.
All the information provided must be accurate and true. To that end, you guarantee the authenticity of all the data communicated as a result of completing the necessary forms to provide the services, to access restricted content or virtual spaces in the portal. In any case you will be solely responsible for the data and any false or inaccurate information you communicate and the damage caused to FHC, its staff, our site or to third parties because of the information provided.
You may be asked your name, e-mail address, birth date, gender, occupation, hometown, country and personal interests, not all information requested at the time of entry to the site is required, except that we will consider appropriate.
You should keep in mind that if you voluntarily disclose personal information online in a public place, that information can be collected and used by others. We do not control the actions of our visitors and users.
You must have a computer or similar device that has an Internet connection. The computer needs an Internet browser updated such as Explorer 8+, Firefox, Safari y Google Chrome .
Release of Liability
FHC does not promise that the site, its content or service will be uninterrupted or error free or that any defects will be corrected or that the use of the portal shall provide specific results. All information on the website is subject to change without notice. FHC assumes no responsibility of any warranty, expressed or implied. Your only remedy against FHC, if you are not satisfied with any particular content, is to stop using the portal.
Your opinion counts
If you have questions about this Policy, please contact us at any time by the method provided in the site or by e-mail.