FHC Emotional Connect – Frequently Asked Questions

How does Telemedicine work?

  1. Member can coordinate the appointment by calling the FHC’s 24/7 call center or through the following link: www.fhcsaludmental.com.
  2. On the scheduled day, member will arrive at the Telemedicine office and will be received by clinical staff that will make the connection with the provider.
  3. The psychiatrist will evaluate member’s service needs and establish a treatment plan just as if it was a face-to-face meeting.


Are Telemedicine services safe?

Yes. Patient confidentiality is a priority for our organization. Services are offered exclusively through applications that comply with all state and federal regulations to protect the privacy and privacy of the affiliate. In addition, the applicable clinical guidelines are followed according to the type of service.

What are its benefits?

It provides quick access to mental health specialists, which reduces the waiting time for initial appointments and promotes continuity of treatment.

How can I request the Telemedicine service?

The member will request the coordination of mental health services by calling the FHC Access Center through the telephone number corresponding to their health plan or through the page www.fhcsaludmental.com. A representative will coordinate the appointment at your best convenience.

How effective is mental health treatment through technology compared to in-person appointments?

There is substantial evidence on the effectiveness of psychiatric treatment through the use of this technology. According to recent studies, patients show a high level of satisfaction when receiving their treatment through the use of technology. Telemedicine is equivalent to in-person service in terms of diagnostic accuracy, treatment effectiveness, quality of care and patient satisfaction.

Criteria for coordination of services

In general, the clinical criteria for coordination of services through Telemedicine will be the same used for the coordination of any outpatient appointment with a psychiatrist or mental health specialist. The Telemedicine service is not for dealing with cases of urgency or emergency.


The psychiatrist can send the prescription directly to the pharmacy of the insured’s preference through the electronic record. Due to legal impediments, the original prescriptions for controlled medicines cannot be sent electronically. They will be sent directly to the pharmacy.